Error : AutoTrack has failed. General causes of this are an incompatible Neutral Frame or if you are using the wrong Tracker type. For more information, please visit Faceware Support.

Brian Genna -

Error Message:

"AutoTrack has failed. General causes of this are an incompatible Neutral Frame or if you are using the wrong Tracker type. For more information, please visit Faceware Support.""

  

Cause:

Attempting to AutoTrack a video where the software cannot detect where the face is (multiple actors, too dark footage, wrong tracker)

 

Solution: 

This can often be solved by creating and using a neutral frame on the face that is to be tracked. Additionally, if there are multiple faces, use the “Static Cam” tracker in the AutoTrack options. Please see the articles on Neutral Frames and Autotracking for more information.

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