Error: Your video contains meta data that is not supported. Please ensure there are no offset frame ranges or incomplete video edits before creating a Job. For more information, please click 'Help' to visit Faceware Support.

Brian Genna -

Error Message:

"Your video contains meta data that is not supported. Please ensure there are no offset frame ranges or incomplete video edits before creating a Job.

For more information, please click 'Help' to visit Faceware Support."

 

Cause:

Attempting to create a new job with a video that contains metadata that Analyzer cannot read properly.

 

Solution:

The best solution for this error is to export your video again using a different video editing software. It can use the same codec and wrapper as the original.

 

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